Refund and Cancellation Policy

7-Day Money-Back Guarantee

We stand behind the quality of our services and offer a 7-day money-back guarantee on all our services. This guarantee demonstrates our confidence in delivering value to your business.

Eligibility for Refunds

If you are not satisfied with our services for any reason, you can request a full refund within 7 days of your purchase. This applies to:

• New service subscriptions (monthly or annual plans)
• One-time project fees or consultations
• Marketing automation setup fees
• Initial fractional CMO engagements
• Any other ProGrowth Services offerings

How to Request a Refund

To request a refund within the 7-day guarantee period, please follow these steps:

1. Contact our support team: Send an email to contact@progrowth.services with the subject line "Refund Request"
2. Provide order details: Include your order number, purchase date, and the email address associated with your account
3. Explain your reason: While not mandatory, briefly explain your reason for the refund request to help us improve our services
4. Wait for confirmation: Our team will review your request and respond within 1-2 business days

Refund Processing

Once your refund request is approved:

• Approval notification: You will receive an email confirming that your refund has been approved
• Refund initiation: We will initiate the refund process immediately upon approval
• Processing time: The refunded amount will be credited back to your original payment method within 5-7 business days
• Account access: Your access to the service may be terminated immediately upon refund approval

Refund Exceptions

Refunds may be denied or delayed in the following circumstances:

• Outside 7-day window: Requests made more than 7 days after the original purchase date
• Suspected abuse: Patterns indicating abuse of the money-back guarantee policy (e.g., repeated refund requests)
• Terms violation: Violation of our Terms and Conditions
• Completed work: For project-based services, if significant work has been completed and delivered
• Fraudulent activity: Suspected fraudulent or unauthorized charges
• Chargeback disputes: If you have already initiated a chargeback through your bank or credit card company

All refund decisions are subject to our sole discretion. If you have any questions or concerns about your refund request, please feel free to reach out to our support team, and we'll be happy to assist you.

Cancellation Policy

We understand that business needs change, and we make it easy for you to cancel your subscription or service at any time without penalty.

How to Cancel

You have two options for canceling your subscription or service:

What Happens When You Cancel

When you cancel your subscription or service:

• Access until end of cycle: You will retain full access to the service until the end of your current billing cycle
• No auto-renewal: Your subscription will not be automatically renewed at the end of the current period
• Final billing: No further charges will be made after your current billing cycle ends
• Data export: You can export your data and campaign information before the billing cycle ends
• Account deactivation: After the current period expires, your account will be deactivated

Cancellation Timeline Example

No Partial Refunds for Cancellations

We do not provide partial refunds for cancelled subscriptions or services. This means:

• If you cancel mid-cycle, you will not receive a prorated refund for the remaining time
• You will continue to have access until the end of your current billing period
• This policy does not affect your right to a full refund within the 7-day guarantee period

Discretionary Refunds and Cancellations

While we strive to be fair and accommodating, refunds and cancellations are subject to our sole discretion. We reserve the right to deny refund or cancellation requests in cases of:

• Policy abuse: Suspected abuse of the refund or cancellation policies
• Terms violations: Violation of our Terms and Conditions
• Fraudulent activity: Suspected fraudulent transactions or account activity
• Chargebacks: If you have initiated a chargeback through your bank or credit card company
• Outstanding balances: Unpaid invoices or outstanding account balances
• Misuse of services: Using our services for purposes outside the agreed scope of work

In such cases, we will communicate our decision and reasoning to you via email.

Annual Subscriptions

Special considerations apply to annual (yearly) subscriptions:

• 7-day guarantee: Full refund available within 7 days of purchase
• After 7 days: No refunds for annual subscriptions cancelled after the guarantee period
• Access retention: If you cancel an annual subscription, you retain access for the full remaining period you've paid for
• No auto-renewal: The subscription will not renew at the end of the annual term

Project-Based Services

For custom project-based services and one-time engagements:

• 7-day guarantee applies: Full refund available within 7 days if no significant work has been delivered
• Partial completion: If work is already in progress or partially delivered, refunds may be prorated based on work completed
• Milestones: For projects with defined milestones, refunds are evaluated based on milestone completion
• Custom agreements: Some projects may have specific refund terms outlined in the service agreement

Additional Terms

Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For material changes, we will notify active customers via email
• Changes will apply to purchases made after the effective date
• Existing subscriptions continue under the terms in effect at the time of purchase

Agreement to Policy

By using our website and services, you agree to these Terms of Service, including our Refund and Cancellation Policy. If you do not agree with this policy, please do not use our services.

Questions and Support

If you have any questions, concerns, or need assistance with refunds or cancellations, our support team is here to help:

This Refund and Cancellation Policy was last updated on January 15, 2025 and is effective as of January 1, 2024. By using our services, you acknowledge that you have read and understood this policy.